auto and general terrible service

last year I took out car insurance with auto and general and was offered a tracker through auto and general with altech netstar. Last week I called nestar to give me a tracker report on my vehicle. I was then informed that my tracking device is not working. I then called my insurance company who is auto and general to sort it out for me . I was told I would have an answer with in 24 hours. It is now 4 days later and still no reply from auto and general. Auto and General sold me the tracking device through netstar. As my insurance company I would have expected this issue to be sorted out but they could not care less. So only if something happens to my vehicle will this probably be taken serious.