Auto And General Terrible Service

<p>I would like to express our deepest frustration with Auto & General team. We were involved in an accident with their client on the 3rd of April and the service we have received thus far has been appalling. Firstly, they took their own precious time to pick up our vehicle from our insurance’s smd yard who have been warning us on numerous occasions that there are storage fees involved with keeping our car at their yard. Secondly, they refused to give us the courtesy vehicle when we informed them that we are highly inconvenienced by not having the vehicle because we have kids that need to be taken to school and I need to get to work. We have had to incur personal costs of hiring a vehicle because it is practically impossible to survive more than a month without a car.</p> <p>The most annoying thing about this is the fact that Auto and General does not give a damn about us, they just tell us that they have 60 days to process our claim and dragging their feet unnecessarily because they know that they are not incurring any costs. The car was only picked up from our insurance last Wednesday on the 17th of May. Since then, there has not been any feedback as to whether the car has been assessed nor any estimation as to when are we going to get our car.</p>