Auto and General Taking forever to get my access back

<p>I was involved in a accident in November 2014, it was not my fault as the taxi drove into my lane and knocked me head on. All of the details was exchange and forwarded to my insurance. My insurance wrote my vehicle off and informed me I must pay the access and could claim the access back via my insurance legal team. I haven’t heard anything from my Insurance then, I contacted them in 2015 to require about the access, they told me the following:</p> <p>1 – My File is with the lawyers</p> <p>2 – The 3rd party had no insurance at the time of the accident and they have no contact details of the 3rd party although I gave them all the information when the claim was logged.</p> <p>To date I’m still getting the same story when contacting the insurance legal department. I contacted them this afternoon, feeling very frustrated as to how this claim has been dealt with. They lady on the other hand offered me to take the case over by myself, why should I? I have been paying you a service now you want to back out? It doesn’t work like that. I asked for a contact number for the lawyers but the there’s no answer. It feels like I’m fighting a losing battle.</p> <p>I would advise you never take out insurance from the AA, I won’t for sure.</p> <p> </p>