AUTO AND GENERAL TAKES FOREVER TO SOLVE A CLAIM

After submitting a vehicle damage claim on Monday 16 May, I was told by e-mail to submit photos of the damage, which I did. I then received the following message:

Please note that photos has been received and your vehicle assessment has been completed. A repairer may be in contact with you within 24-48 hours.

IT IS NOW 102 HOURS LATER, AND STILL NOTHING HAS BEEN DONE ABOUT MY CLAIM.

Auto & General is the worse company I ever had to deal with.