Auto and general sucks do not use them

This is the worst insurance company ever, I am trying to claim from them cause I was in an accident, when trying to process the claim The asked me all sorts of questions like where was I what I was doing there who was I with they wanted numbers of those people too for some or other reason I do not see the need in all of this for a stright forward claim, after them towing my car they informed me that the damage ot to expensive to fix and the car will be written off, now they are requesting information from my mothers insurance company to show that I was a noted driver on her policy which has nothing to do with my claim they are dragging this process out and making my life a living hell