1 reviews | Active since Feb 2016
Auto and General Sucks
Slow service. Was told claims gets approved within 48 hours. Since I submitted my claim on the 17th May 2018. Went to the panelbeater as requested. 18th May I sent the quotes as instructed. Am still waiting for response till today. Online services is not helpful your services sucks but am paying you on time each month. If I don't get assisted within 24 hours you must refund me all my premium payments you won't take me for a fool with my money.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you without success and we were unable to leave a voice message, and we will correspond with you via direct message.
We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you without success and we were unable to leave a voice message, and we will correspond with you via direct message.
We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
Thank you for contacting us back to discuss the claim that you are referring to. Since we have established that you are referring to your Value Added policy, and the claim is for scratch and dents, we will make contact with our value added team to obtain more information regarding the claim in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
Update:
Thank you for contacting us back to discuss the claim that you are referring to. Since we have established that you are referring to your Value Added policy, and the claim is for scratch and dents, we will make contact with our value added team to obtain more information regarding the claim in order to provide you with feedback.
Kind Regards,
The Auto & General Team.