JV
Jean-Jacques Verhaeghe

1 reviews | Active since Feb 2015

21 Jun 2021, 15:06

Auto and General - should not be a choice in insurance

I agree with Yogan - A&G currently finding every reason and twisting the narrative to not have to honour our claim. And they take so long to respond and engage - same 'Portia' and modus operandi as per Yogan's experience. Even their call centre agents are rude and are difficult to communicate with. I do not recommend them at all and regret having given them the business. As if dealing with the loss of an asset is not enough, you get further traumatised by bad/unempathetic service/response. They are not even prepared to deal with the 3rd party claim because the other driver (insured by King Price) caused the MVA. As for King Price, also a problem...

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Replies (1)
Auto & General
Auto & General's reply21 Jun 2021, 16:59
Official
Good day  Jean-Jacques Verhaeghe

 Thank you for bringing this matter to our attention.
 
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 

We unable to trace your cell phone number with an active policy, please send is a private message with your ID number. 
 
 Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,
The Auto & General Team