kJ
karen J
1 reviews | Active since Oct 2019
28 Oct 2019, 13:21
auto and general shocking service
good day I have called auto and general and sent in for them to contact me back urgently I enquired a debit order go off my husbands account only to be told its a scratch and dent policy which has been running for 12 years I spoke to an consultant earlier and she promised to call me back in 30 minute which was at 10.22 and it is now 1.22 and I am fuming how this has been handled please could a manager call me back urgently
Helpful (0)
Replies (13)0
Replies (13)
Auto & General's replyOfficial
28 Oct 2019, 13:31Hi Karen,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
Auto & General's reply28 Oct 2019, 13:31
Official
Hi Karen,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
kJ
karen J's updateReviewer Update
28 Oct 2019, 13:35thank you so much this is now urgent
kJ
karen J's update28 Oct 2019, 13:35
Reviewer Update
thank you so much this is now urgent
kJ
karen J's updateReviewer Update
28 Oct 2019, 13:40still no call
kJ
karen J's update28 Oct 2019, 13:40
Reviewer Update
still no call
kJ
karen J's updateReviewer Update
28 Oct 2019, 13:43the no that I got call from was ***
kJ
karen J's update28 Oct 2019, 13:43
Reviewer Update
the no that I got call from was ***
Auto & General's replyOfficial
28 Oct 2019, 13:58Hi Karen,
Your matter has been escalated to our service team.
They will make contact with you to assist.
Kind Regards,
The Auto and Genera Team.
Your matter has been escalated to our service team.
They will make contact with you to assist.
Kind Regards,
The Auto and Genera Team.
Auto & General's reply28 Oct 2019, 13:58
Official
Hi Karen,
Your matter has been escalated to our service team.
They will make contact with you to assist.
Kind Regards,
The Auto and Genera Team.
Your matter has been escalated to our service team.
They will make contact with you to assist.
Kind Regards,
The Auto and Genera Team.
kJ
karen J's updateReviewer Update
28 Oct 2019, 14:00thank you as I have not received a call
kJ
karen J's update28 Oct 2019, 14:00
Reviewer Update
thank you as I have not received a call
kJ
karen J's updateReviewer Update
28 Oct 2019, 14:18I still have not had a call back
kJ
karen J's update28 Oct 2019, 14:18
Reviewer Update
I still have not had a call back
kJ
karen J's updateReviewer Update
28 Oct 2019, 15:00thank u for the call back I am not leaving this matter I want a full investigation done as to how a scratch and dent policy can run for 12 years and they mean to only be 2 or 3 years so for the remaining 9 to 10 years auto and general kept taking money off my husbands account that is not possible I am shocked and disgusted and I will not leave this matter until it has been resolved
kJ
karen J's update28 Oct 2019, 15:00
Reviewer Update
thank u for the call back I am not leaving this matter I want a full investigation done as to how a scratch and dent policy can run for 12 years and they mean to only be 2 or 3 years so for the remaining 9 to 10 years auto and general kept taking money off my husbands account that is not possible I am shocked and disgusted and I will not leave this matter until it has been resolved
kJ
karen J's updateReviewer Update
28 Oct 2019, 15:44please can Vouo call me again as the no the lady left does not want to dial out thank you
kJ
karen J's update28 Oct 2019, 15:44
Reviewer Update
please can Vouo call me again as the no the lady left does not want to dial out thank you
kJ
karen J's updateReviewer Update
28 Oct 2019, 16:12this has been going on all afternoon and no one has called as promised ????????????
kJ
karen J's update28 Oct 2019, 16:12
Reviewer Update
this has been going on all afternoon and no one has called as promised ????????????
Auto & General's replyOfficial
28 Oct 2019, 16:18Hi Karen,
Our service team advised that they have attempted to make contact with you, however, they weren't able to get ahold of you.
Please send us a private inbox message with an alternative contact number where we can reach you?
Kind Regards,
The Auto and General Team.
Our service team advised that they have attempted to make contact with you, however, they weren't able to get ahold of you.
Please send us a private inbox message with an alternative contact number where we can reach you?
Kind Regards,
The Auto and General Team.
Auto & General's reply28 Oct 2019, 16:18
Official
Hi Karen,
Our service team advised that they have attempted to make contact with you, however, they weren't able to get ahold of you.
Please send us a private inbox message with an alternative contact number where we can reach you?
Kind Regards,
The Auto and General Team.
Our service team advised that they have attempted to make contact with you, however, they weren't able to get ahold of you.
Please send us a private inbox message with an alternative contact number where we can reach you?
Kind Regards,
The Auto and General Team.
kJ
karen J's updateReviewer Update
28 Oct 2019, 16:25the only person who has got back to me is Rosanne as she helped me as much as she could I am very unhappy with auto and general
kJ
karen J's update28 Oct 2019, 16:25
Reviewer Update
the only person who has got back to me is Rosanne as she helped me as much as she could I am very unhappy with auto and general
Auto & General's replyOfficial
29 Oct 2019, 16:43Hi Karen,
Our service team advised that we've attempted to make contact with you on the number you've provided however we are still not able to get ahold of you.
Please provide us with an alternative number where we can reach you?
Kind Regards,
The Auto and General Team.
Our service team advised that we've attempted to make contact with you on the number you've provided however we are still not able to get ahold of you.
Please provide us with an alternative number where we can reach you?
Kind Regards,
The Auto and General Team.
Auto & General's reply29 Oct 2019, 16:43
Official
Hi Karen,
Our service team advised that we've attempted to make contact with you on the number you've provided however we are still not able to get ahold of you.
Please provide us with an alternative number where we can reach you?
Kind Regards,
The Auto and General Team.
Our service team advised that we've attempted to make contact with you on the number you've provided however we are still not able to get ahold of you.
Please provide us with an alternative number where we can reach you?
Kind Regards,
The Auto and General Team.