Auto and General Service Plan- FAILURE TO PAY FOR CLAIM

Reviewing on behalf of my sister Mrs Gratitude Ngcobo. We have had the worst experience, due to negligence and poor customer care of Auto and General. On the 29th of July 2024, the car was taken in for a major service, as it has a service plan with Auto and General. She has been without a car for almost two weeks now, having to take uber everywhere she goes. She has been in constant communication with Auto and General, regarding the matter and they have been saying payment has been made, till today, the payment has not been received and the automobile facility is refusing to release the car because of payment not being made by Auto and General. This is very frustrating, stressful and financially taxing. The automobile facility has tried continuously to communicate with Auto and general, with no luck, all they say is that payment has been made, this has been going on for days. Her policy number is : ***