MM
Mongezi M
1 reviews | Active since Aug 2026
18 Aug 2026, 14:22
Auto and General ********** service
The insurence claims to have free roadside assistance. Yet yesterday being the 17th of August 2026,I was stuck on road side [N3 near Marrianhill Durban] on my to Pietermaritzburg. I tried calling the cell center and I was tossed around at least for an hour,mind you this is all happening at night.
Today [18th of August 2026],I tried to get reclaim the towing services money from the insurence,still being tossed around call centre agents at least for 20mins on the call.
Bad service from Auto and General.My safety was compromised and I was travelling with children.I am definately canceling my agreement with Auto. What a bad experience
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
18 Aug 2026, 14:37Good day Mongezi,
We acknowledge receipt of your complaint.
We take this find of feedback very seriously and appreciate you bringing this to our attention.
Please can you confirm from which number you called the Assist line as this will help us to trace your call in order to assist you and to hear what was discussed.
Will you be able to send screenshots of the call you made to the Assist line last night? Also in order for us to be able to assist you.
We have reminded our team to provide you with urgent feedback.
Kind regards,
The Auto & General team
We acknowledge receipt of your complaint.
We take this find of feedback very seriously and appreciate you bringing this to our attention.
Please can you confirm from which number you called the Assist line as this will help us to trace your call in order to assist you and to hear what was discussed.
Will you be able to send screenshots of the call you made to the Assist line last night? Also in order for us to be able to assist you.
We have reminded our team to provide you with urgent feedback.
Kind regards,
The Auto & General team
Auto & General's reply18 Aug 2026, 14:37
Official
Good day Mongezi,
We acknowledge receipt of your complaint.
We take this find of feedback very seriously and appreciate you bringing this to our attention.
Please can you confirm from which number you called the Assist line as this will help us to trace your call in order to assist you and to hear what was discussed.
Will you be able to send screenshots of the call you made to the Assist line last night? Also in order for us to be able to assist you.
We have reminded our team to provide you with urgent feedback.
Kind regards,
The Auto & General team
We acknowledge receipt of your complaint.
We take this find of feedback very seriously and appreciate you bringing this to our attention.
Please can you confirm from which number you called the Assist line as this will help us to trace your call in order to assist you and to hear what was discussed.
Will you be able to send screenshots of the call you made to the Assist line last night? Also in order for us to be able to assist you.
We have reminded our team to provide you with urgent feedback.
Kind regards,
The Auto & General team
MM
Thank
Mongezi M's updateReviewer Update
18 Aug 2026, 15:40- I was using ***.I dont know how attach screenshort. Please look between 18:55 and 19:03 ,I can send screen shorts once advised further on the how part.
Thank
MM
Mongezi M's update18 Aug 2026, 15:40
Reviewer Update
- I was using ***.I dont know how attach screenshort. Please look between 18:55 and 19:03 ,I can send screen shorts once advised further on the how part.
Thank