1 reviews | Active since Apr 2017
auto and general sales consaltant
<p>last week thursday i spoke to the lady by the name of busisiwe mtungwa from auto and general to quote me for home content as well building insurance.as i had an insurance with auto and general before.i wanted to continue with it ..so i wanted to know first how much iam going to pay when start it again.i didnt tell her to start my policy yet.i told her im still buzy with something she must phone me back after 20 min.but she decided to commence my policy from the 1st without me saying i agree.i dnt even know how much iam going to pay and what i am covered for please tell that lady to call me and cancel everything that she sign up me for .because i didnt agree.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
We are still busy with the investigation, feedback herein will follow soonest.
Kind Regards,
The Auto & General Team.
Update:
We are still busy with the investigation, feedback herein will follow soonest.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns as raised above and have to agree with you, the level of service that was offered to you is unacceptable and will not be tolerated.
The service failures was addressed on an internal basis and the necessary action was taken as well.
Please accept our humble apologies for the inconvenience this has caused.
We thank you for allowing us the opportunity to resolve this matter, we are pleased that it was resolved to your satisfaction. We invite you to contact our Customer Relation Specialist should you need assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns as raised above and have to agree with you, the level of service that was offered to you is unacceptable and will not be tolerated.
The service failures was addressed on an internal basis and the necessary action was taken as well.
Please accept our humble apologies for the inconvenience this has caused.
We thank you for allowing us the opportunity to resolve this matter, we are pleased that it was resolved to your satisfaction. We invite you to contact our Customer Relation Specialist should you need assistance in the future.
Kind Regards,
The Auto & General Team.