Auto and General refused pay for my motor claim

Two months ago, I logged a complaint here because Auto and General refused to pay my claim, stating that the driver's license is ****. After logging the complaint, I received a response from Palesa Khantsi at Auto and General, who said she would investigate the matter.

She conducted the investigation and later sent an email stating that they require a letter from the Zimbabwean consulate to validate the license. I have since emailed her the letter yesterday, but I have not received any response—neither via email nor phone. When I call today, I’m told she is busy. I’ve made two calls so far.

I’m paying the bank for the vehicle and have consistently paid Auto and General the premiums. Yet, this is the treatment I receive.