Auto and general refuse to pay out claim

<p>I live in Middelburg mpumalanga. In the morning of 17 February 2017 my dogs were poisoned. After we took our dogs to the vet to dispose of the carcasses, we found that there were also a break in at our garage. We reported the matter to our Police. They took our statement and supp**** us with a reference number. On the following Monday I submitted a claim at my imsurance to recover the ****** items. After about a week they informed me that my claim cannot be paid due to the fact that there is no receipts for the said items.</p> <p>I then submitted a dispute to resolve the issue. Yet again the feedback wasbthe same. </p> <p>Now my question is as follows. In the contract it does state that you may be asked to prove ownership for the ****** items. What am I supposed to do in the case receipts is not available or kept?</p> <p> </p> <p>Please assist if possible </p> <p> </p> <p>Thank you </p> <p> </p> <p>Adriaan Engelbrecht </p>