AUTO AND GENERAL POOR WARRANTY CLAIMS DEPARTMENT

Good day. It's me again. I told you that I will come back to update you regarding my warranty policy with AUTO AND GENERAL. After they responded to my review, they said I must contact the OMBUDSMAN for an update regarding my matter because I reported my matter to them but JOSH SIBANDE called to inform me that my matter now is with the management. After a day he sent me an email on the 18/07/2024 saying, they are waiting for recording from a person who was selling the policy to me. They say it takes 48hours time to get that recording but now is more than that now and I don't know how long am I going to wait. How can you keep a person waiting for a period of three months without a progress if you care about your client not only money? can that person be still trusting you? These people they are totally wrong and they are running away now because firstly they were saying, 1.DAMAGED PARTS ARE NOT COVERED. 2. I MUST PAY FOR STRIPPING. 3. I MUST ASK A DEALERSHIP TO SEND ME ANOTHER REPORT. 4. MY CLAIM WAS DECLINED BECAUSE I AM USING MY CAR FOR BUSINESS BECAUSE I AM A PLUMBER. 5. THEY WANT A SERVICE BOOK, (would anyone pay for a policy if he/she was told that it's needed? ). Now I want all of us to know about what these people do after you bought their policy and they are very very nice when they recruit you. Some of these people these people they don't know their work because today they can tell you this and tomorrow they can tell you that. And if they want to get rid of you, they can say, a person who's handling your clan will call you but that person will not call you until you contact them. After you contacted them, they will say we need this now. As we speak, I am worried about my car because even the dealership damaged the drivers door, windows rubber and grill logo when they locked the keys inside the car.

My hope is with the ombudsman now because they said they will help.

Thank you.