Auto and general poor service.

I opened a business insurance with them ,l then ask the consultant please call my office and take Mei and serial number for all the laptops and other cell phones and call me back to finalise ,l tell you apparently she did get hold of the people in my office and she claims she did try to call me l didn’t pick up l didn’t see any miss call ,but still they have a nerve to go and debit my account without any contract send to me,nothing said to me about the new premiums ,l just saw a debit order boom same day,l m not even sure what is cover on the money they debited,and this is happening for the second time l ask they supervisor to call me she didn’t .l want people to know the type of service they give to customers.