Auto and General poor service

Worst customer service experience ever...useless insurance company. They don't keep their promise/very misleading. I have registered a legitimate claim on 23/11/2021 till today am told they working on a quotation. They deliberately frustrate their clients, Its been three weeks running after them. Every time you call for an update you will be told the same old story you have been told from day one. They will never even bother to call you for any updates. All efforts/escalations to get my claim processed failed. I was mislead after reading the so called "this is our promise to you". If you want peace of mind stay away from this ********. I have decided to repair my car as if I was not insured. I am escalating this matter to the insurance ombudsman.