Auto and general poor service

I have a warranty policy with Auto and General. They said their waiting period is 90 days. Now 90 days is finished. My car was not taking the second gear and after that I heard a noise on my left wheel. I decided to call them to tow me for fixing. We started to fight when I was asking them about a transport to go home. We fought until they arranged the Uber for me and my girlfriend. The policy also states that I'm covered for car hire for only 3 days but I didn't get it. They took a car to their dealership of which is CMH OPEL EAST RAND. CMH quotation stated that the faulty parts is gear selection. Auto and general warranty said the parts are not covered of which according to my policy, the External shift linkages is covered because CMH said it's it that is faulty. When I phone Auto and general says CMH must give them a qoute and a report of the parts that are broken. CMH said I must send them a qoute that they gave me but on the other side auto and general wants a new qoute. I'm now stuck in the middle because they took my car to CMH but now CMH is not submit the requirements to me. Every time when I phone Auto and general they tell me that a person who's in charge of my claim is busy with another caller, he will call me back but he didn't call even once. Now every time when I call they keep me on hold for more than an hour until they drop. Please help me deal with these people because they debiting without servicing me.