Auto and general poor service

Terrible experience, I have a service plan (car service) with them, then when I submitted my claim it was rejected. They told me that they can only pay for two services in two years or 24 months. I then asked them to send a recorded conversation as proof (all calls are recorded) because they said I was told about this when I signed up with them. They promised to share this info within 3 working days. After three days of waiting of waiting, they only send me an email saying my claim has been rejected - the information we agreed on never came.When I call them, they keep transferring me from one Agent to the other without any help.. Stay away from Auto & general