Auto and General Poor Risk Management!

Recently I put in for a claim on my car...a small claim to get the best quiote from A&Gs preferred panel beaters. I received a letter which amounted to a "veiled threat" about me not disclosing information to them etc and threatened they may cancel my claim. I spoke to the assessor and pointed out to Ryan Brown that the letter waws rude disrespectful and innacurate. I requested him to send me the names and e-mail address of A& G's Group Risk Manager to discuss the contents of the letter. I have been waiting in excess of 1,5 weeks. I sent a second e-mail no response. Is this how A&G treats its clients?!!!!