Auto and general POOR customer service and FALSE sales

Very disappointed in the service I've been receiving from Auto and general. My policy was amended as per my request but the terms were not what was agreed upon during the phone call. I complained internally and received a call from Melissa who promised a call back last week already and I'm still waiting for feedback. It's quite disappointing as I've been a loyal client for the past 15 years. I would appreciate it if I could get a call ASAP to resolve this. The call with the consultant was suppose to be sent to me 2 weeks ago as per my email request, what's the point in telling clients you will make the calls available upon request but choosing to ignore that part of my email. Give me a call and we can discuss the details regarding this issue.