Auto and General Poor Claim Service!!!

I'm extremely unhappy with auto and general poor service, did a claim with them and the claim processor responsible for my claim is very slow in responding, she only respond to me on Mondays meaning for the them to finally approve a claim you could have waited for ever.. The lady is taking me from pillar to post in requesting necessary documents, This Monday is this ,next Monday is that. Auto and General customer claim is very poor!!! wont recommend them to any one.