Auto and General please refund me my premium for May 2025.

Auto and General Policy No: ***, I did not approve the debicheck because the sales person was supposed to call me back. I got a message that I was covered for third party payment only. An amount of R2099.47 was deducted by Auto and General on the 15th May 2025 by debit order. I called them to ask for a reversal as the policy deduction was not approved by myself yet due to the phone call that I was still expecting from them. Auto and General uses no-reply email only. It is not possible to email them. They use phone number ***; www.autogen.co.za. I want a reversal of this policy as I ended up paying twice for the same cover. And instead they have been begging me and asking to lower the premium whereas I told them I do not want anything to do with them any longer.