AUTO AND GENERAL PATHETIC SERVICES! !!

My installment went up by R300+ without informing me. I called in and spoke to a consultant who said that he would amend it. He brought the installment down but now I must pay access on both my cars! Without my permission! !! He did NOT discuss the access with me!!! Then he put me thru to another lady by the name of Pearl who took my details and said someone would call me back regarding my refund for that increased amount. This was 2 days ago....Guess what? NO CALLBAC**** So I called again yesterday and spoke to a guy by the name of Delano who refused to give me his surname! Said again I would be called back and the consultant that put in the access for me would be repremanded as the calls are recorded and he was going to listen to the call. I assured him that the consultant DID NOT MENTION ANYTHING ABOUT MY ACCESS!!! I am a pensioner and this is costing me money!!! I wasted so much airtime to try and get this resolved. IS THIS THE CUSTOMER SERVICE THAT AUOT AND GENERAL PROVIDES??? IS SO THEN I WANT THIS RECTIFIED AND I WILL LOOK FOR ANOTHER INSURANCE COMPANY WHO CAN ASSIST ME AND HELP ME WITH PROPER SERVICE WHEN I CALL IN. Clearly your staff DO NOT KNOW what they are doing!!! I want a supervisor or manager to call me immediately! !! ****ha Dass ***