AUTO AND GENERAL PATHETIC SERVICE TELESURE

Good Day

Please note that my car met with an accident on the 12/08/2018, my mother was the driver, it has now been two weeks since I have submitted the claim, I get no feedback until I phone and I must say it to so long for them to finalise my report but now whenever I phone for an update as the risk assessor has submitted his claim on Friday 24/08/2018, I was promised by the call centre agent that they are finalising some minor admin details and someone will get back to me on Tuesday 28/08/2018, I informed her that its to long and I cannot wait, she did inform me that she will get someone to call me on Friday, it is now Monday and not a word from them, as I sit here and type this complaint. My word of advice is whoever is thinking of going with this ****ty company please don't, they debit your account take our their monies for a premium yet you as a client are treated as dirt... Very disappointed and frustrated with the service and I will be approaching the Ombudsman.