Auto and general Pathetic service

Item: Auto & General
Rating: 1
Author: Crystal P

Auto and general, I have sent you 4vcall back requests, and an email, you still have not bothered to respond or call back. An agent even confirmed to call me back, and still nothing. I have received a quote from OUTsurance and I. Seriously considering canceling AG and going with OUTsurance, their agent is even more attentive than your agents

Helpful (0)

Replies (3)

Auto & General's replyOfficial

05 May 2026, 10:46

Hi Crystal, Sorry for the service experience, however, we would like to refer your call back request to the correct team to contact you. Kindly provide us with more information regarding the assistance you need. Kind Regards,The Auto & General Team

Auto & General's reply05 May 2026, 10:46

Official

Crystal P's updateReviewer Update

05 May 2026, 11:32

Hi, just received much needed assistance from agent Thairall Speelman, cleared up all the queries I had, and managed to retain my business with AG. Very happy with the help received. Thank u 💓

Crystal P's update05 May 2026, 11:32

Reviewer Update

Hi, just received much needed assistance from agent Thairall Speelman, cleared up all the queries I had, and managed to retain my business with AG. Very happy with the help received. Thank u 💓

Auto & General's replyOfficial

05 May 2026, 11:45

We’re happy to hear that. Thank you for the positive feedback.

Kind Regards,
The Auto & General Team

Auto & General's reply05 May 2026, 11:45

Official

We’re happy to hear that. Thank you for the positive feedback.

Kind Regards,
The Auto & General Team