1 reviews | Active since Feb 2018
Auto and general park insurance is *****
I have a had an insurance policy with ebay company since October 2016 for my Samsung galaxy s7 which is insured for 12100rand as an independent policy covered for theft and or damage. The premium on its own for 440 rand a month for a cellphone is ridiculous. I damaged my phone January 2018 I claimed from insurance seeing as I'm covered for damage, they got back to me yesterday stating they will not pay for repairs as it is less than the first excess, this is bull**** and against the policy what the hell am I paying so much money for if I cannot claim. I am canceling first thing Monday morning do not waste your time taking out a policy as the premiums are beyond ridiculous and they will find a loophole not to pay you out.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists contacted you, without success and a detailed message left on your voice mail.
We have requested further assistance from the claims team who will be in contact with you to discuss the outcome.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists contacted you, without success and a detailed message left on your voice mail.
We have requested further assistance from the claims team who will be in contact with you to discuss the outcome.
Kind Regards,
The Auto & General Team.
Update:
Thank you for assisting us with your policy information. We confirm that our Customer Relation Specialist was in contact with you to discuss the matter.
The insurance cover was discussed with you, and we confirm that the claim was denied because the damages were less than the excess amount.
We thank you for your time and confirm that the matter has now been concluded.
Kind Regards,
The Auto & General Team.
Update:
Thank you for assisting us with your policy information. We confirm that our Customer Relation Specialist was in contact with you to discuss the matter.
The insurance cover was discussed with you, and we confirm that the claim was denied because the damages were less than the excess amount.
We thank you for your time and confirm that the matter has now been concluded.
Kind Regards,
The Auto & General Team.