Auto and general over promise and under deliver or they just plain layers hoping you wont catch on.

I took out new insurance on my car and like always the "value added products" guys start phoning. I decided to take dent protection as well as tyre and rim insurance. They asked me what a tyre on my car cost and I told them (not sure if this is used to calculate monthly premium) and they gave me my premium. The agent then specifies 5000 rand per tyre per rim. No access on rims and only pay for the thread used on your tyres. I ask again to make sure that its per tyre and he confirms 3 times that its per tyre. This seemed to be OK as its more than double the amount I was paying previously. As soon as the policy agent (think that's what she was called) contacted me they had a bunch of limitations on the policy. I told her that it was not correct and I wanted the voice recording. I got the recording and it was exactly as I mentioned above. They said that they will escalate it to management and got the below response this morning. I would usually never do something like this but calling them, its take it or leave it. I decided not to just leave it. and will pursue every available avenue.

Good day

Hope you are well.

Kindly note we had contacted you without success regarding your VAP's policy.

We received your request regarding incorrect information which was advised to you at sales stage. We had escalated the query and the management did provide us with feedback. Unfortunately we wont be able to honour what the sales agent advised you during the sale of this policy.

Please accept our apology for the above.

With regards to the Tyre and Rim cover,

* 2 Tyre incident per annum * 2 Rim incident per annum

Please refer to our Terms and conditions for the Tyre and Rim cover.

Please advise if you want to continue with Tyre and Rim guard cover or do you wish to cancel the policy.