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EK
Editor K

1 reviews | Active since Aug 2018

06 Aug 2018, 11:52

Auto and General Outstanding Claim

Logged a claim with Auto and General in 2015 but still not finalized. They are not even responding to my messages enquiring about this claim.

0
Replies (6)
Auto & General
Auto & General's reply06 Aug 2018, 11:54
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply06 Aug 2018, 12:06
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that the claim you are referring to forms part of a third party claim. As agreed, you will provide us with documentation that you have received from the third party, which we will investigate.

Final feedback will be supp**** to you soonest.

Kind Regards,
The Auto & General Team.

EK
Editor K's update06 Aug 2018, 12:27
Reviewer Update
I have lost count of the number of times that I submitted these documents, but I have just resubmitted all the required information AGAIN. Hopefully this matter will be resolved now as the third party has sent me a letter of demand because of your non resolution of this matter.
EK
Editor K's update06 Aug 2018, 12:27
Reviewer Update
I have lost count of the number of times that I submitted these documents, but I have just resubmitted all the required information AGAIN. Hopefully this matter will be resolved now as the third party has sent me a letter of demand because of your non resolution of this matter.
Auto & General
Auto & General's reply06 Aug 2018, 12:30
Official

Update:

We apologise for your frustration, and assure you that the matter will enjoy our utmost attention.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply10 Aug 2018, 15:11
Official

Update:

We confirm that our legal team is dealing with the third party claim. As discussed with our Customer Relation Specialist, the matter can be a lengthy process, but rest assured that we will be in contact with you once the claim can be finalised.

We appreciate your understanding and invite you to contact our Customer Relation Specialist if you require further assistance.

Kind Regards,
The Auto & General Team.