Auto and General not too good

Had an accident. Afteri obtain quotation it took assessor a few days to see which is fair as I am 200 kms from Cape Town. However car has been assess 4 days ago and no news. Tried contacting A&G telephone. No reply. Ask for customer call back nothing. They started off well but seem to have lost the ball so to speak. I have been a client for many years. First time they have been tested and in my opinion as an ex director insurance for 65 years, they are failing.