Auto and General not happy

Just to tell you I had an incident on the 22/09 so I call my insurer for road assistant as I was in the dark in the middle of no were (Gamashabela Limpopo , Mabelhall on Jane furst. I hid a pot whole and both the wheels on the left was flat as per normal my car only have 1 spare wheel.

I call your call centre and they told me the car would be towed away which I didn’t agree to as I was far from home with my family, I just needed a spare wheel or someone to help me with my wheel. I waited and the next day I bought a wheel with a rim on the road just to get home.

Monday 24 – I got a call from your and they took the claim down and said they will take it to a panel beater to do the assessing .

Tuesday 25 – the tow truck company took my car and left it at Tec panel beaters in Vereeniging .

Monday 1 Oct- Received sms from your office to say the assessment centre (TC auto body repairs. And the assessment was book for the 2/10.

Tuesday 2 Oct – I took a day of went to the assessment centre and only to find out the assessment took place the previous day so I called your call centre and the operator told me I will hear from them tomorrow (3 Oct) which never happen. Friday 5 Oct – I called your call centre to find out it was finalise but strange when I went to your assessment centre (2 Oct) I had the damage wheels and question how did they do it without seeing the damage wheels. The operator took everything down it was not 10 min than the assessor (Anton) called me (so by the way the 1st time I got a call from one of your representatives since the claim was launch) .He said he will send someone quickly to come fetch the wheels at my house to do the assessing. It didn’t take them long and there was someone by my house to pick it up was this to cover they own tracks for not giving good service.

Wed 10 Oct – I called your call centre again to find out what’s happening to my car and I eventually was refer to a manager she took all my details and even said she can she everything and its not right how they handle the claim. Thurs 11 Oct – I called again still no reply from auto and general. Friday 12 Oct – I Receive a call from Anton your assessor and he inform me about the claim and said the damage is equal to the payment I have to make so it will be a no claim. I said in that case please bring my car home I will fix it myself.

Thurs 18 Oct -I don’t see my car I don’t hear from anyone at auto & general or anything.

You guys have disappointed me at the highest level for service ,I don’t even know who was the claim consultant in this case .

If this is how you treat your paying clients I don’t know how you treating other clients . For just roadside assistant I have endless problems and stress.

I will never refer you service to any other people or business .

On the 1st November I receive my car from the panel beaters and I note the 2 tyres on my car is different and the left front wheel is flat as I don't use the car daily. I have queried it with a manager (MR Marcelino Snow ********** ) at Auto and General Wednesday and he said he will come back.He never called back. I called the panel beaters to hear they also gave me lots of stories and said the will ask the a accessor (Anton) to call .No one seem to worry really about it or is the claim to small?