jR
jaysen R
1 reviews | Active since Nov 2013
23 Nov 2020, 13:03
Auto and General not cancelling policies
I have had Auto and General insurance for almost 3 years now. I have been a well paying customer however especially during this difficult covid period, they have offered no means of any type of relief.
Now that i have found an insurance from a well known company for literally half the price, they are refusing to cancel my insurance. This is unacceptable as i must spend endless amounts of time explaining to them why i want to cancel just to be told endless stories about policy differences etc
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
23 Nov 2020, 14:12Hi Jaysen,
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply23 Nov 2020, 14:12
Official
Hi Jaysen,
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
jR
jaysen R's updateReviewer Update
24 Nov 2020, 17:43Got a call from Ayanda who took a completely different approach to me and my issues and has completely won me over. Ayanda asked to please try and assist with my current policy to try and keep me on as a client, and came within R50 of my other quotes and i cannot refuse that sort of assistance.
Absolutely brilliant from Ayanda. Auto and General. Give Ayanda a Bells.
Absolutely brilliant from Ayanda. Auto and General. Give Ayanda a Bells.
jR
jaysen R's update24 Nov 2020, 17:43
Reviewer Update
Got a call from Ayanda who took a completely different approach to me and my issues and has completely won me over. Ayanda asked to please try and assist with my current policy to try and keep me on as a client, and came within R50 of my other quotes and i cannot refuse that sort of assistance.
Absolutely brilliant from Ayanda. Auto and General. Give Ayanda a Bells.
Absolutely brilliant from Ayanda. Auto and General. Give Ayanda a Bells.
Auto & General's replyOfficial
25 Nov 2020, 10:46Hi Jaysen,
Thank you so much for the positive feedback, we so happy to hear this.
We will also share it with Ayanda and his team.
Kind Regards,
The Auto & General Team
Thank you so much for the positive feedback, we so happy to hear this.
We will also share it with Ayanda and his team.
Kind Regards,
The Auto & General Team
Auto & General's reply25 Nov 2020, 10:46
Official
Hi Jaysen,
Thank you so much for the positive feedback, we so happy to hear this.
We will also share it with Ayanda and his team.
Kind Regards,
The Auto & General Team
Thank you so much for the positive feedback, we so happy to hear this.
We will also share it with Ayanda and his team.
Kind Regards,
The Auto & General Team