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Adhir M

1 reviews | Active since Mar 2018

05 Mar 2018, 12:14

Auto and General nightmare

Had a lighting strike at home on 24 Feb 2018. I have comprehensive excess free building insurance and my geysers and gates were damaged. Today the 5th of March and nothing fixed after over 10 calls to insurer.

0
Replies (5)
Auto & General
Auto & General's reply05 Mar 2018, 12:57
Official

We acknowledge receipt of your complaint and apologise for your frustration.

We will be in contact with you shortly to discuss your complaint.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply05 Mar 2018, 13:43
Official

Update:

As discussed with our Customer Relation Specialist, we truly apologise for the frustration caused. We have discussed your complaint with the relevant claims department who will provide you with urgent feedback.

We also want to assure you that we will address any/all service failures on an internal basis.

Please feel free to contact our Customer Relation Specialist if you require further assistance.

Kind Regards,
The Auto & General Team.

AM
Adhir M's update06 Mar 2018, 13:56
Reviewer Update
Customer care contacted me. A geyser company was sent out. Both my geysers were damaged. My kitchen geyser was fixed but to my horror my bathroom geyser was not. Still having cold showers.
Auto & General
Auto & General's reply06 Mar 2018, 14:07
Official

Update:

As discussed with our Customer Relation Specialist, we are giving urgent attention to your claim, final feedback will be provided shortly.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply16 Mar 2018, 11:18
Official

Update:

We confirm that this matter has been resolved.

Kind Regards,
The Auto & General Team.