Auto And General Must be the worst car insurance company

Auto and General must be the worst insurance company ever. My car was in accident on the 14th July 2019 and they only finalized the claim on the 12th August 2019(almost a month later), a day before the courtesy car is due back. Further they rejected my claim on the basis that I had not informed them that I changed my address without informing them, but I have not changed my address. The accident happened in KZN but there’s no clause in my policy that said I must inform my insurance if I’m moving out of Gauteng. I have laid a dispute and I’m definitely taking them to Ombudsman for short term insurance. This is abuse of innocent insured individuals who are covered by them and it shows that they will stoop to any level to try and not payout. I am disgusted and very disappointed by the service I have received from Auto and General.