Auto and General mismanage my new policy

I spoke to many of your agents over the last few days and they even promised to call me back and email me. This has not happened.You are the now the underwriters for Insurance driven by the AA. After clearly emailing and by phone specifying that the BMW X5 I wanted to insure should not be activated, Auto and General / AA still went ahead and made the policy active. Now, it seems that AA is allowed to write policies on your behalf and on your letterheads and stationary...so who does that make legally responsible for this ******* activity. This month not only did AA but also Auto and General deduct from my account for this new vehicle insurance which I cancelled. When I called in your policy did not reflect the same details as the AA version they sent me. There is serious miscommunication, to the detriment and financial burden of the client. I will take this to the ombudsman as you now have taken funds urgently needed for personal care and now don't have. I have one version presented by A&G/AA dated 17 December 2022 and another the correct version of ***.pdf dated 21 December 2022 I request immediate cancellation of all policies with Auto and General / AA and immediate refund of all debit orders processed this month. I cannot accept this ******* mismanagement of my money and policy. I am quite upset at this stage.