Auto and General Mechanical warranty - Brace yourself if you take such a policy

Took out a Mechanical Warranty in December on a car purchased from a reputable dealership. Car had FSH. Carried the risk for 3 months as per the requirements and picked up a significant mechanical problem in April . Car booked in on 09 April and opened a claim. Car is still at RMI service workshop. Auto and General want me to get hold of the previous owner and get copies of the last three service invoices. Service records were handed over to Auto and General on 15 April 2025. Accessor does a "virtual Assessment' with no physical inspection of the engine ; workshop or any of the evidence; he does a paper inspection. He needs to be given 3 working days to look at it. Assessor wants me to get copies of the last three service invoices from the Previous owner. The dealership must protect the personal details of the previous owner by law. Vehicle was inspected by Dekra ; had a full PDI inspection at a Bosh Service centre and handed to me with a FSH on Dec 2024. I used this info to take out the Policy. The Service agents that did the previous services are not allowed to give any person copies of the invoices unless they have permission from the person or named entity on the invoice. We tried to contac tthem and they insist they cant.

Imagine. We must break the POPI Act to prove the service history of a car. The stamped copies we have are not good enough anymore. As at 13 May 2025 I have been with out a vehicle for over a month without any clear idea of which way this is going. I have everything on mail. This service is sad beyond words. Two no shows from an assessor and an unfair request for me to get copies of invoices through a third party from a previous owner with a nice POPI act blocking me.

PS. The Bosch Service Centre helping me on this have never experienced this level of poor service or had customers where this is required of them. I have involved a Manager from A&G but he has been just as dismissive and avoidant. Can somebody please help. I hate using this route.. but its time