MS
Mohammed S
1 reviews | Active since Dec 2024
18 Feb 2025, 12:38
Auto and general maintenance services
Good day I have had a warranty claim since Monday 10 Feb 2025, documentation has been submitted via an RMI repair centre on Tuesday 11 Feb 2025, yesterday ( 17 Feb 25 ) after me the client making a call to find out what is the outcome of my claim was told that it is still been assessed.According to auto and general they claim that their turn around time for approving claims is 24-48 hours.. Fast forward to this week I'm still waiting for a call to confirm whether my claim will be approved or not. I was promised am outcome today ( 18 Feb 25) and I'm still waiting, also no one from auto and general has since contacted me regarding a vehicke hire which I'm also praying for on my policy..
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Replies (3)
Auto & General's replyOfficial
18 Feb 2025, 12:40Good day Mohammed,
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
Auto & General's reply18 Feb 2025, 12:40
Official
Good day Mohammed,
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
MS
Mohammed S's updateReviewer Update
18 Feb 2025, 15:01Do u have an approximate time when your team will be in touch as I've not received any correspondences yet
MS
Mohammed S's update18 Feb 2025, 15:01
Reviewer Update
Do u have an approximate time when your team will be in touch as I've not received any correspondences yet
MS
Mohammed S's updateReviewer Update
18 Feb 2025, 16:08Your follow up email is there because I asked you to cancel my policy, also I would like to add that this is a ******* company to deal with and will never ever recommend this company to any one who wants to deal with auto and general.. Thank you for your absolute ******* service
MS
Mohammed S's update18 Feb 2025, 16:08
Reviewer Update
Your follow up email is there because I asked you to cancel my policy, also I would like to add that this is a ******* company to deal with and will never ever recommend this company to any one who wants to deal with auto and general.. Thank you for your absolute ******* service