Auto and general made us suffer

We had a break in on December 2022. The arrival of the loss adjuster attitude was bad. immediately she told us that she will take 6weeks. With a damaged fridge and items ****** plus we have a 1 year old baby and we needed the stuff that she used that was ****** . I submitted all my receipts proof of purchase and the loss adjuster said we must give estimate on prices of items. They sent me emails to me they validating our reciepts but nothing was validated. Moving forward they declined our claim after me sending numerous emails to them. I then took my matter to the osti ombudsman and its now 8months we still left in a mess. Auto and general keep sending the same emails to the ombudsman and i must keep sending the same receipts they try and get the client exhausted and i told them that they must only replace my items and with the reciepts given but they refused i wish nobody to go through this situation and never take out insurance with auto and general