Auto and General issues a ****** phone to policy holder

After spending 5 months with a blocked phone. Running between Vodacom and MTN Outlets, telephonic customer care, Head Offices and Legal Departments, we are informed that the mobile device issued to us is a ****** device. Now after all this inconvenience we have to travel to Auto and General Head Office tomorrow because Telephonicaly we are told to go back to MTN. 5 Month we lost business because we couldn't make Sales calls because the R20 000 in our hands is a ****** device