Auto and general is not taking care of me

i submitted a claim to A&G on 19.01.2024, after that they went silent, on the 23.01.2024 i called for a follow up and they arranged for a towing company to tow my car from home to a workshop in vanderbijlpark, on the 13th i received a whatsapp text from DME that they have my car, i was surprice because my car was moved from a workshop in vanderbijlpark to DME without my knowledge, on 25.02.2024 i got a courtesy car, of which i needed to return in 30days, A&G manager said he would allow for me to use the courtesy for 16days, when i contacted DME they said they were waiting for parts so they can start with my car, this was now after a month they had the car, yesterday i had to return the courtesy car as A&G said they won't extend because the delay is for parts and nothing to do with them, when i called DME yesterday they couldn't give me an estimated time of when i will get my car back, i couldn't make arrangements for courtesy car further. i feel that A&G doesn't care about me as a client, i mean i am now expected to pay R305.05 per day should i wish to extend the car hire, which will cost me R4270.70 and still pay for petrol and still pay access for my car repairs. all i needed was for my insurance to take care of me, to help me with a car while wait for me. DME has no resoect for clients and no sense of urgency.