PK
Phemelo K
1 reviews | Active since Mar 2023
02 Mar 2023, 09:57
Auto and General is a ****
The worst service at canceling a policy. I canceled my car insurance on the 16th of February 2023 as they could not beat the insurance I already had and they said they will refund me in 7 to 10 days.
Today I phone to check why the refund is taking long and only today they cancel the insurance. Calls are recorded so my call on the 16th was very clear and they should have canceled on that day.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
02 Mar 2023, 10:16Hi Phemelo,
We would like to apologise for the service and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply02 Mar 2023, 10:16
Official
Hi Phemelo,
We would like to apologise for the service and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for the service and inconvenience we have caused.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
PK
Phemelo K's updateReviewer Update
02 Mar 2023, 17:47Well, your response here is quicker than the 20 minutes I had to hold while someone was consulting a manager. I will await your feedback.
PK
Phemelo K's update02 Mar 2023, 17:47
Reviewer Update
Well, your response here is quicker than the 20 minutes I had to hold while someone was consulting a manager. I will await your feedback.
PK
Phemelo K's updateReviewer Update
07 Mar 2023, 07:09Dear Auto and General. Please note that you have not resolved my issue. As I said, you are a **** because you went ahead and ignored that fact that I canceled on the 16th of Feb and refunded me from 02 March which is the date I called to follow up about why the refund is taking so long.
PK
Phemelo K's update07 Mar 2023, 07:09
Reviewer Update
Dear Auto and General. Please note that you have not resolved my issue. As I said, you are a **** because you went ahead and ignored that fact that I canceled on the 16th of Feb and refunded me from 02 March which is the date I called to follow up about why the refund is taking so long.