DS
Dikeledi S

1 reviews | Active since Jun 2018

21 Apr 2022, 07:35

AUTO AND GENERAL INSURANCE THEY ARE ********

Auto and general they are a scan, they take our monthly premiums when is time to claim they come with all excuses not to pay. My TV got struck by lightning and I have a house content cover with them, they declined my claim, informing me that it was a warranty issue which is not coved. How do they know it was a warranty issue? They are ******** they sweet talk us to take their insurance and come with Excuses not pay us. They will pay this TV. I’m going to expose them everywhere and cancel my policy with them what a shame. When I spoke to the manager (Claim Consultant Nicolle) she told me I must get technician to fix my TV and keep an invoice, what is that nonsense. Monday morning am dropping off the TV at their head office with Journalists.

0
Replies (1)
Auto & General
Auto & General's reply21 Apr 2022, 08:13
Official
Hi  Dikeledi,

We acknowledge receipt of your complaint.

We will escalate your matter to our Internal Disputes team to investigate further. 

They will contact you to advise of the process.

Kind Regards,
The Auto & General Team