Auto and general insurance not paying my roadside assistance claim 😭

Item: Auto & General
Rating: 1
Author: Nkosazana W

I am so, so emotional and pulling off from Auto and general insurance. I locked my car keys in the car and I was in a dangerous area, the first thing that got into my mind was finding a close-by locksmith because I was panicking. When it was time to pay, the locksmith said I must pay and claim from the insurance and the insurance have been giving me different stories for the past 2 weeks, today when I called for a follow up, they said they can't pay me back.

Helpful (0)

Replies (3)

Auto & General's replyOfficial

19 Mar 2024, 14:09

Hi Nkosazana,

We are disappointed to hear about your service experience.

However, we will look into your matter and contact you with feedback.

Kind Regards,
The Auto & General Team

Auto & General's reply19 Mar 2024, 14:09

Official

Hi Nkosazana,

We are disappointed to hear about your service experience.

However, we will look into your matter and contact you with feedback.

Kind Regards,
The Auto & General Team

Nkosazana W's updateReviewer Update

19 Mar 2024, 14:22

The bad part is that it's been 3 weeks now and I've been waiting for feedback after your consultant asked me to send an email with an invoice for the claim.

Nkosazana W's update19 Mar 2024, 14:22

Reviewer Update

The bad part is that it's been 3 weeks now and I've been waiting for feedback after your consultant asked me to send an email with an invoice for the claim.

Nkosazana W's updateReviewer Update

19 Mar 2024, 15:33

Thank you. I've sent an email with the invoice attached.

I hope to assisted this time around.

Nkosazana W's update19 Mar 2024, 15:33

Reviewer Update

Thank you. I've sent an email with the invoice attached.

I hope to assisted this time around.