Auto and General Insurance Needs to get their act together!

I submitted a claim, recently. Apart from the fact that I had to make contact and not the other way around something else happened in the mean that has me hit under the color. Due to discrepancies relating to premium deductions, I had to make sure that the premium for the claimed period were received. On several occasions as of 04 December 2023 I contacted the call centre, and was advised that it takes 3 to 5 working days for payments to reflect, and then only, will my claim be finalized, however, this morning when I spoke to another consultant, there was a total diffent story. This consultant informed me that I can send proof of payment of the premium deduction to the claims consultant. So going back to Monday, today is Thursday, I feel that my claim could have been finalized, if I was informed correctly the first time around when I done my enquire. This inconsistency among consultants,, is adding more stress, other than what I already have because of the damage/loss I suffer from. I need someone from auto and General management to contact me to address this issues, urgently.