Auto and General insurance claim complaint.

I have a situation where I was involved in an accident last week on Wednesday night. I called the insurance,they sent through the tow truck to recover the vehicle. I then received the update via phone call to say the vehicle had been assessed and they will repair it.

Yesterday I'm told they did not payment for September,whereas on my end it went off and I shared statement with them.

So apparently they towing back vehicle to my house and they rejected the claim.

Please can I get help,I take this as not being fair. They went all the way with the process from when they recovered the vehicle from the accident and no one said anything about me not covered for last month.

I have confirmation from them which says the claim has been finalized.