Auto And general insurance Bad services

I have registered a claim on the 24 October 2024. The complete list of documents was submitted as per guidelines to the insurance o the 08th November 2024. The entire week no courtesy call for any feedback or whatsoever from Simangele Hlela (claims department processor) the lady who was handling our claim. Delays are so frustrating that we had to formally lodge a complaint. However no joy at all despite that all was confirmed to be in place from us. Now the assessors apparently want additional documents which are in their possession. I wrote to all managers and no one cares. I called so many times and the manager and Simangele would drop the call in my ears. The matter is now escalated outside A&G because complains department was so useless that they couldn't call their own members to order. I'm still waiting to hear from from the and we on the second week now. I want nothing to do with this insurance.