AUTO AND GENERAL I AM DISAPPOINTED

I have been with Auto and General for over 3 years, I had no complaints with them, however our vehicle was written off, its over a month ago, the claim was eventually approved. I am still waiting for them to pay me out. They were requested to contact the police station to get the report, the case was transferred and they never followed up I had to do their job for them, I sent them to info and they still have not contacted them. I call A&G and send them emails every day, they never come back to me. The vehicle was written off in September I advised them not to debit my account, they however still debited my account for October, they cancel the policy on the 15 Oct and advised me that they will only pay out for half the month but they took a whole months premium. I had no vehicle how can I pay for the whole of October , that is **************** even after we were ****** they further taking from us. I want my full amount refunded, I pay my premiums every month, how can you take half my money. Its over a month and they still have not paid out my claim, I even sent them a tracking report of the incident, what more, its their job to obtain the report the police were waiting for them to contact them, they will now only try tomorrow another precious day gone by without a vehicle. I spoke to the Claims Processing Consultant and advised them to follow up, I asked her to contact The manager BABA NKOSI. This is very disappointing. I am literally tired of Auto and General messing me around and that I should contact them every day.