Auto and General Hypocrites and *****

Firstly it's not a 1 star.. It's a HUGE MINUS 5 IF NOT MORE

I'm a new policy holder to Auto and General. 2 weeks ago I called in for a quotation on a Business Insurance, Motor Vehicle with GIT.

I was almost forced to sign up, which I didn't. After listening and giving it a thought I decided I will sign up with Auto and General as of the 01/08/2019.

I am generally a busy person.. And on that day, I could not confirm some personal details. I told the guy to please call my wife and she will give them the rest of my personal details.. Banking details.. Company Registration number etc. They called my wife and all the above was done.

We were told that I will receive mail of my policy documents.

The next day I noticed nothing was sent on mail. I asked my wife to call in and request the policy to be sent. Shockingly they could not help her as my wife is not the policy holder yet my wife is the one who gave them my personal details.. ****** bunch of hypocrites.

Since then, I called atleast 4 times and explained to 4 different agents and I have still not received my documents either in mail or post.

The insurance amount I agreed on was around R2400 apparently coz of the 10% the computer had given me at that time of the quotation.

The debit amount as of the 01/08/2019 is R2700..

I want my money back you *******.

This morning I called in and spoke to Nonhlanhla.. She promised a call back before close of business with feedback of the extra debit and why have I not received my policy.. Unfortunately I realised they don't have a close of business since they busy bull****ting us 24/7 Still awaiting that call.

I will be taking this matter up to the Ombudsman.