Auto and General household policy is a ****.

This Company is a ****

I have a policy with Auto and General and have been paying my policy for years. When I had an incident and called them for assistance, I was informed that my policy is not active therefore they could not assist me. The following day I called them and I was told that my policy is active. This was after I have already resolved the situation. A few days later I had another incident and was told the same thing that my policy is not active. Unfortunately for me these incidents happened after working hours. I called the next day and I was told that my policy is active. I have been struggling to get the claims resolved as their assessor have made sure that I get almost nothing out of the claim. If you want a household policy don't even think of taking Auto and General as you will get frustrated even more. The two consultants dealing with my claim, Mishkah Abed and Miriam have given me the worst experience and headache. I am not sure whether they are ****** or what? I wish that I will not ever have to deal with them again.