AUTO AND GENERAL ; " HONESTY"

I'm writing about this matter on behalf of my wife. I'll for now keep my opinion to myself and only mention the facts. 1; When a consultant could not answer me today on this matter the reaction was to through the phone down?? really 2; My wife has paid you guys R3223.00 per month for 8 years (+/_ R309408.00 for the period) . These very large somes of money was to insure the content of a small flat and a Ford fego 1.4 . ( Premium R628.00 for the content of the flat and the 2011 Ford fego was R2589.00) My wife phoned to cancel the content of the flat to be told that her car was now going to be R2637.00 and she had no excess in the event of a clam . Tell the gentleman that helped her she needed to get her cars windscreen replaced the answer she got was that had an excess of R900.00 . 3; My dear wife really comlpained about this as she felt it was very unfair. So the man offered her a very big discount , and the new premium would be R1737.00 4; I took this matter in hand myself and gave it to my broker who came back in hours to me with a price of R580.00 I spent hours on the phone today trying to speak to a manager and was promised high and low that one would call me by 16H00. I would like to from AUTO AND GENERAL as to what exactly they intend to do about this matter. I did try and play fair but that there is NO management available at all and cant return call. This is going to go much further. How do you justify R2637 down to R580 its theft this is not honest . If you dont want to talk to me I'll put the same facts out to social Media.