Auto and General Home Insurance

Had the worst experience with Auto & General this morning. Spoke to four different people who told me to hold the line, seeing that I would like to be served by an Afrikaans consultant, and each and every time the line went dead after a lengthy ringing period. I am still waiting for someone to come back to me, as promised, to address my complaint. This is not good enough as I have been a client for many year, this is not good enough.